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RETURNS

Return Policy

*HOLIDAY RETURN POLICYAll purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for store credit only and must be in compliance with our return policy.*

Online purchases may be returned within 10 days of the ship date. Your return form & pre-printed return label provide a postmark date that specifies the last day you have to return your merchandise by mail or to our store. Returns must be unworn, unwashed, and unaltered with all tags attached. Final sale items cannot be returned or exchanged, unless you received damaged, defective or the wrong item(s). Gift cards or e-gift cards may not be returned.

Refunds will be made to the original form of payment and are only available for online purchases returned by mail. Merchandise returned to the store will be eligible for exchange or store credit only. Your invoice must be present when returning merchandise to the store.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 10 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form card. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.

We do not offer exchanges, but if you would like to return your item for a different size, please email us and we will be happy to see what we can do: info@scarletclothing.com

To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form card. Upon receipt of your return, our Online Returns Department will inspect your merchandise and process your return. You will receive an email notifying you as soon as your return is complete. Please allow up to 2 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

For returns for online purchases made with gift cards, e-gift cards, or store credit: Refunds can only be made to the exact gift card, e-gift card, or store credit account used for the original purchase.

 

How to Return (U.S. Only)

Your order will include an invoice, return form, and a pre-printed unpaid shipping label. Fill out the information on the Return Form card. Securely pack your merchandise and Return Form in a box or envelope of your choice. Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Return shipping is non-refundable, unless you received damaged, defective, or the wrong item(s). In case you lose or misplace your pre-printed label, mail your online returns to the following address:

Scarlet

Attn: Online Returns

11525 Cantrell Rd, Suite 104

Little Rock, AR 72212

 

Questions About Returns

E-mail us at info@scarletclothing.com.

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